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Digital Transformation, Government, and Chatbots

Digital Transformation, Government, and Chatbots | 21st Century Learning and Teaching | Scoop.it

Contrary to what its name might suggest, digital transformation is primarily a problem of culture and leadership, a “human” phenomenon. It implies working in a transdisciplinary way, collaborating beyond the usual borders and above all – like in any organizational transformation process – creating trust: trust between engineers and humanists, between government departments, between citizens and government, etc. And since there are no miracles, trust is built over time and experience and it can only come from listening, honesty, competence, and transparency.

 

Technically, the data produced and collected must be designed from the outset to lend themselves optimally to automatic analysis and the systems must be built so that they can evolve easily. As for the famous ethical dimension of algorithms, we will not forget that the data feeding automatic learning must be examined from a critical point of view by competent humans and not blindly believed. In my understanding, a good part of the “ethical” problems related to AI comes from two essential points being forgotten:


– The tools must be designed from the user’s point of view (design thinking).
– The quality of training data determines the quality of program performance (garbage in garbage out).

 

Many topics were treated in this event, with numerous concrete examples of the use of new technologies: security, the blockchain, cloud, micro-services, Internet of things, etc. The theme that caught my attention the most was chatbots animated by natural language processing and deep learning. In the coming years, more and more services (governmental or commercial) will use chatbots.

 

The public already knows Siri by Apple or Alexa by Amazon. Rather than thinking of these programs as autonomous “artificial intelligence”, it would be more useful to conceive them as media for distributing expertise, user-friendly interfaces for exploring huge databases, knowledge management toolsand cognitive augmentation. Chatbots are able to understand questions in natural languages (not just recognize keywords), they can learn from their interactions, they are able to suggest relevant ideas according to context and provide a “pleasant” experience to their users.

 

Learn more / En savoir plus / Mehr erfahren:

 

https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:

Contrary to what its name might suggest, digital transformation is primarily a problem of culture and leadership, a “human” phenomenon. It implies working in a transdisciplinary way, collaborating beyond the usual borders and above all – like in any organizational transformation process – creating trust: trust between engineers and humanists, between government departments, between citizens and government, etc. And since there are no miracles, trust is built over time and experience and it can only come from listening, honesty, competence, and transparency.

 

Technically, the data produced and collected must be designed from the outset to lend themselves optimally to automatic analysis and the systems must be built so that they can evolve easily. As for the famous ethical dimension of algorithms, we will not forget that the data feeding automatic learning must be examined from a critical point of view by competent humans and not blindly believed. In my understanding, a good part of the “ethical” problems related to AI comes from two essential points being forgotten:


– The tools must be designed from the user’s point of view (design thinking).
– The quality of training data determines the quality of program performance (garbage in garbage out).

 

Many topics were treated in this event, with numerous concrete examples of the use of new technologies: security, the blockchain, cloud, micro-services, Internet of things, etc. The theme that caught my attention the most was chatbots animated by natural language processing and deep learning. In the coming years, more and more services (governmental or commercial) will use chatbots.

 

The public already knows Siri by Apple or Alexa by Amazon. Rather than thinking of these programs as autonomous “artificial intelligence”, it would be more useful to conceive them as media for distributing expertise, user-friendly interfaces for exploring huge databases, knowledge management toolsand cognitive augmentation. Chatbots are able to understand questions in natural languages (not just recognize keywords), they can learn from their interactions, they are able to suggest relevant ideas according to context and provide a “pleasant” experience to their users.

 

Learn more / En savoir plus / Mehr erfahren:

 

https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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Die 10 wichtigsten Entwicklungen in der ICT-Branche |  #FlippedMind #Digitalisierung #DigitalTransformation 

Die 10 wichtigsten Entwicklungen in der ICT-Branche |  #FlippedMind #Digitalisierung #DigitalTransformation  | 21st Century Learning and Teaching | Scoop.it
Die Digitalisierung ist in vollem Gange. Doch wohin geht die Reise? Das Marktforschungsunternehmen IDC blickt in die Kristallkugel und prognostiziert die zehn wichtigsten Entwicklungen in der ICT-Branche für die nächsten Jahre.


1. Wer nicht dranbleibt, bleibt zurück
Bis 2021 wird mindestens die Hälfte der globalen Wertschöpfung digitalisiert sein. Digitalisierte Angebote, Arbeitsweisen und Beziehungen treiben dabei in allen Branchen das Wachstum an. Wer den Zug verpasst, droht von der Konkurrenz an den Rand gedrängt zu werden und Chancen im Marktsegment nicht nutzen zu können. Bereits in den nächsten drei Jahren müssen Unternehmen laut den Analysten signifikante Fortschritte in Richtung "Digitale Native" vorweisen können.

 

2. Die IT-Architektur wird moderner und kundenorientierter
Bis 2020 werden sich 60 Prozent aller Unternehmen im Prozess der Umsetzung einer moderneren und kundenorientierteren IT-Architektur befinden. Die IT der Zukunft ist im Kern modernisiert und auf eine schnelle Schaffung digitaler Produkte, Dienstleistungen und Erlebnisse ausgerichtet. Sie ist zudem datengetrieben und verfügt über offene Schnittstellen zur Anwendungsprogrammierung. Das unterstütze Firmen dabei, den Sprung in die "Digital Native"-Kategorie zu schaffen.

 

3. Viel Geld fließt in die Datenwolke

4. KI ist auf dem Vormarsch

5. Hyperagile Architekturen als Wegbereiter für neue Services

6. Augmented Reality wird zum Alltag

7. Blockchain sorgt für digitales Vertrauen

8. Datenverarbeitung wird zum Gradmesser

9. Jeder kann entwickeln

10. Offene Schnittstellen als Tore zur Außenwelt

 

Learn more / En savoir plus / Mehr erfahren:

 

https://gustmees.wordpress.com/2015/05/26/what-are-the-skills-needed-from-students-in-the-future/

 

https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digitalisierung

 

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Digital Transformation- Closing the Gap Between…

Learn more at Connected Futures Mag: http://www.connectedfuturesmag.com/go/?J1L1

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:
Learn more at Connected Futures Mag: http://www.connectedfuturesmag.com/go/?J1L1

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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Making the digital transformation work: A preliminary integrated policy framework | #OECD

Making the digital transformation work: A preliminary integrated policy framework | #OECD | 21st Century Learning and Teaching | Scoop.it

The digital transformation is challenging almost every aspect of economy and society. Making the digital transformation work for growth and well-being requires governments to reach across traditional policy silos and across different levels of government to develop a whole-of-government approach to policymaking by considering several key building blocks:

 

Learn more / En savoir plus / Mehr erfahren.

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:

The digital transformation is challenging almost every aspect of economy and society. Making the digital transformation work for growth and well-being requires governments to reach across traditional policy silos and across different levels of government to develop a whole-of-government approach to policymaking by considering several key building blocks:

 

Learn more / En savoir plus / Mehr erfahren.

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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How IT can enable digital transformation at your organization: 5 tips | #ICT 

How IT can enable digital transformation at your organization: 5 tips | #ICT  | 21st Century Learning and Teaching | Scoop.it
VMware's Kevin Lees lead a breakout session at the 2017 VMworld conference where he explained how a change in mindset and culture within IT can drive digital transformation.

 

Leran more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:
VMware's Kevin Lees lead a breakout session at the 2017 VMworld conference where he explained how a change in mindset and culture within IT can drive digital transformation.

 

Leran more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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Commission Européenne | New measures to boost key competences and digital skills, as well as the European dimension of education | #ModernEDU #Digital4EDUcation #ICT #EU #Digitaltransformation #STE...

Commission Européenne | New measures to boost key competences and digital skills, as well as the European dimension of education | #ModernEDU #Digital4EDUcation #ICT #EU #Digitaltransformation #STE... | 21st Century Learning and Teaching | Scoop.it
New measures to boost key competences and digital skills, as well as the European dimension of education
Brussels, 17 January 2018

To follow up on the Gothenburg Summit, the European Commission has today adopted new initiatives to improve key competences and digital skills of European citizens, to promote common values and pupils' awareness of the functioning of the European Union.

The new proposals come only two months after European Heads of State and Government discussed education, training and culture at the Gothenburg Summit in November 2017. They are intended to reduce socio-economic inequalities, whilst sustaining competitiveness in order to build a more united, stronger and more democratic Europe.

 

1. A Council Recommendation on Key Competences for Lifelong Learning: Building on the Recommendation on Key Competences adopted in 2006, this proposal brings forward important updates reflecting the rapid evolution of teaching and learning since then. It aims to improve the development of key competences of people of all ages throughout their lives and to provide guidance to Member States on how to achieve this objective. A particular focus is placed on promoting entrepreneurial drive and innovation-oriented mindsets in order to unlock personal potential, creativity and self-initiative. Moreover, the Commission is recommending steps to foster competences in science, technology, engineering and mathematics (STEM) and motivate more young people to embark on a career in these fields. The proposals made today should also be seen as part of the answer to urgently improve European education systems to face the many challenges highlighted in the latest PISA survey. More generally, the measures will support Member States in better preparing learners for changing labour markets and for active citizenship in more diverse, mobile, digital and global societies.

 

2. A Digital Education Action Plan that outlines how the EU can help people, educational institutions and education systems better adapt to life and work in an age of rapid digital change by:

  • making better use of digital technology for teaching and learning;

  • developing the digital competences and skills needed for living and working in an age of digital transformation; and

  • improving education through better data analysis and foresight.

 

Initiatives include supporting schools with high-speed broadband connections, scaling up a new self-assessment tool for schools on the use of technology for teaching and learning (SELFIE) and a public awareness campaign on online safety, media literacy and cyber hygiene.

 

3. A Council Recommendation on common values, inclusive education and the European dimension of teaching: This initiative proposes ways in which education can help young people understand the importance of and adhere to common values set out in Article 2 of the Treaty of the European Union. It aims at strengthening social cohesion and contributing to fight the rise of populism, xenophobia, divisive nationalism and the spreading of fake news. The proposal also strengthens inclusive education to promote quality education for all pupils as well as the European dimension of teaching, so children also learn about Europe's common heritage and diversity and get a good understanding of the functioning of the EU. To support these aims, the Commission will take steps to increase virtual exchanges among schools, notably through the successful e-Twinning network, and boost school mobility through the Erasmus+ programme.

 

Learn more / En savoir plus / Mehr erfahren:

 

https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=EU

 

Gust MEES's insight:
New measures to boost key competences and digital skills, as well as the European dimension of education
Brussels, 17 January 2018

To follow up on the Gothenburg Summit, the European Commission has today adopted new initiatives to improve key competences and digital skills of European citizens, to promote common values and pupils' awareness of the functioning of the European Union.

The new proposals come only two months after European Heads of State and Government discussed education, training and culture at the Gothenburg Summit in November 2017. They are intended to reduce socio-economic inequalities, whilst sustaining competitiveness in order to build a more united, stronger and more democratic Europe.

 

1. A Council Recommendation on Key Competences for Lifelong Learning: Building on the Recommendation on Key Competences adopted in 2006, this proposal brings forward important updates reflecting the rapid evolution of teaching and learning since then. It aims to improve the development of key competences of people of all ages throughout their lives and to provide guidance to Member States on how to achieve this objective. A particular focus is placed on promoting entrepreneurial drive and innovation-oriented mindsets in order to unlock personal potential, creativity and self-initiative. Moreover, the Commission is recommending steps to foster competences in science, technology, engineering and mathematics (STEM) and motivate more young people to embark on a career in these fields. The proposals made today should also be seen as part of the answer to urgently improve European education systems to face the many challenges highlighted in the latest PISA survey. More generally, the measures will support Member States in better preparing learners for changing labour markets and for active citizenship in more diverse, mobile, digital and global societies.

 

2. A Digital Education Action Plan that outlines how the EU can help people, educational institutions and education systems better adapt to life and work in an age of rapid digital change by:

  • making better use of digital technology for teaching and learning;

  • developing the digital competences and skills needed for living and working in an age of digital transformation; and

  • improving education through better data analysis and foresight.

 

Initiatives include supporting schools with high-speed broadband connections, scaling up a new self-assessment tool for schools on the use of technology for teaching and learning (SELFIE) and a public awareness campaign on online safety, media literacy and cyber hygiene.

 

3. A Council Recommendation on common values, inclusive education and the European dimension of teaching: This initiative proposes ways in which education can help young people understand the importance of and adhere to common values set out in Article 2 of the Treaty of the European Union. It aims at strengthening social cohesion and contributing to fight the rise of populism, xenophobia, divisive nationalism and the spreading of fake news. The proposal also strengthens inclusive education to promote quality education for all pupils as well as the European dimension of teaching, so children also learn about Europe's common heritage and diversity and get a good understanding of the functioning of the EU. To support these aims, the Commission will take steps to increase virtual exchanges among schools, notably through the successful e-Twinning network, and boost school mobility through the Erasmus+ programme.

 

Learn more / En savoir plus / Mehr erfahren:

 

https://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=EU

 

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Why Digital Transformation Won't Succeed Without Cultural Change | #ICT #Infographic #Digitalisierung

Why Digital Transformation Won't Succeed Without Cultural Change | #ICT #Infographic #Digitalisierung | 21st Century Learning and Teaching | Scoop.it
A lot of businesses frequently use the term Digital Transformation, but what does it actually mean?

We have become so accustomed to digital technology, we are no longer able to imagine life without it. And yet, when it comes to the digital transformation of the work environment, we still have a long way to go. The greatest obstacle for digital transformation is simply, people.

Make digital transformation a capability, not a project; transform operations not just customer experience #hbrwebinar @gwesterman

— Parag Gogate (@paraggogate) 18 août 2017

There are a number of things that don’t have to do with technical innovations that are going to make the process more complicated. That’s not to say that creating the proper infrastructure to accommodate the rapid pace of development is not going to be a major issue in and of itself. But a number of key factors in implementing digital solutions are related to people. And while is relatively easy to change and adapt to new technology, people are not.

Many global companies start to realize their business will be mostly digital within the coming years, but not many are really interested in dealing with the digital transformation.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:
A lot of businesses frequently use the term Digital Transformation, but what does it actually mean?

We have become so accustomed to digital technology, we are no longer able to imagine life without it. And yet, when it comes to the digital transformation of the work environment, we still have a long way to go. The greatest obstacle for digital transformation is simply, people.

Make digital transformation a capability, not a project; transform operations not just customer experience #hbrwebinar @gwesterman

— Parag Gogate (@paraggogate) 18 août 2017

There are a number of things that don’t have to do with technical innovations that are going to make the process more complicated. That’s not to say that creating the proper infrastructure to accommodate the rapid pace of development is not going to be a major issue in and of itself. But a number of key factors in implementing digital solutions are related to people. And while is relatively easy to change and adapt to new technology, people are not.

Many global companies start to realize their business will be mostly digital within the coming years, but not many are really interested in dealing with the digital transformation.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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The digital workplace: 8 steps to greater agility, productivity | #DigitalTransformation #ICT 

The digital workplace: 8 steps to greater agility, productivity | #DigitalTransformation #ICT  | 21st Century Learning and Teaching | Scoop.it
Your digital transformation is doomed to fail unless you empower employees with a digital workplace. Here’s how to craft a workplace that boosts engagement and agility.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:
Your digital transformation is doomed to fail unless you empower employees with a digital workplace. Here’s how to craft a workplace that boosts engagement and agility.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

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Industrie 4.0: Wie deutsche Unternehmen die digitale Transformation meistern wollen | #IoT #DigitalTransformation

Industrie 4.0: Wie deutsche Unternehmen die digitale Transformation meistern wollen | #IoT #DigitalTransformation | 21st Century Learning and Teaching | Scoop.it
Der Begriff „Internet der Dinge“ ist bereits Ende des vorigen Jahrhunderts zum ersten Mal gefallen. Heute treibt das IoT (Internet of Things) nahezu alle Branchen und Industriezweige um. Wer mit der Digitalisierung nicht Schritt hält, hat wenig Chancen auch in Zukunft zu bestehen – davon sind inzwischen fast alle Vertreter führender Industrie-Unternehmen in Europa überzeugt.

 

Doch in jeder Branche gibt es spezielle Herausforderungen, wie die digitale Transformation am besten umgesetzt werden kann. In Berlin kamen in dieser Woche über 1.000 Vertreter führender Industrie-Unternehmen in Europa zusammen, um auf der „Industry of Things World“ über die aktuellen Herausforderungen zu diskutierten.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Internet+of+Things

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

Gust MEES's insight:
Der Begriff „Internet der Dinge“ ist bereits Ende des vorigen Jahrhunderts zum ersten Mal gefallen. Heute treibt das IoT (Internet of Things) nahezu alle Branchen und Industriezweige um. Wer mit der Digitalisierung nicht Schritt hält, hat wenig Chancen auch in Zukunft zu bestehen – davon sind inzwischen fast alle Vertreter führender Industrie-Unternehmen in Europa überzeugt.

 

Doch in jeder Branche gibt es spezielle Herausforderungen, wie die digitale Transformation am besten umgesetzt werden kann. In Berlin kamen in dieser Woche über 1.000 Vertreter führender Industrie-Unternehmen in Europa zusammen, um auf der „Industry of Things World“ über die aktuellen Herausforderungen zu diskutierten.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Internet+of+Things

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Digital+transformation

 

No comment yet.